Privacy policy

This Privacy Policy describes how LOUUR LIMITED (“we”, “our”, or “us”) collects, uses, and protects personal information obtained from users of our website, www.louur.com, in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. LOUUR LIMITED has Data Protection Registration Certificate with the Registration reference ZB884417 from Information Commissioner's Office (ICO).

1. Data Controller:

LOUUR LIMITED is the controller of your personal data. Our registered website is www.louur.com and contact email is contact@louur.com

2. What We Collect

We may collect the following personal information:
- Identity and contact information (name, address, phone number, email)
- Transaction and payment details (via Shopify)
- Technical usage data (IP address, browser data)
- Communication preferences

3. Purpose of Processing

We use your data for:
- Fulfilling and delivering your orders
- Customer service and communication
- Marketing (where consent is provided)
- Fraud prevention and legal compliance

4. Legal Basis for Processing

Our legal bases include contract performance, legal obligations, and legitimate interests.

5. Cookies

We use cookies to improve user experience. See our separate Cookies Policy for full details.

6. Data Sharing

We may share data with third-party services for payments, deliveries, analytics, and marketing. Data is never sold.

7. Your Rights

You have the right to access, rectify, erase, restrict, or object to the processing of your data. You may also lodge a complaint with the ICO.

8. Data Retention

We retain your personal data only as long as necessary for legal or business purposes.

9. Contact

If you do no longer wish to receive our newsletters or other emails, you can unsubscribe as indicated in the particular communication, i.e. by using the unsubscribe link which is included on all newsletters and other emails. You may also contact us at contact@louur.com.
For any privacy-related queries, email us at contact@louur.com or visit www.louur.com/pages/privacy-policy.

LOUUR reserves the right to occasionally make changes to our privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time. April 2025